Conflict happens. The question that matters, is how to deal with it in order to bring about the best possible resolution.
The cost of workplace conflict can be staggering. It is estimated that over 65% of performance problems stem from strained relationships between employees.
Here are just some of the ways conflict can cost an organization:
- Wasted Time
- Reduced decision quality
- Loss of skilled employees
- Restructuring, rehiring, and retraining
- Sabotage, theft, or damage
- Lowered job motivation
- Lost work time
These associated costs do not just pertain to the individuals in conflict; they affect leaders, teams, and organizations. Studies have shown that managers spend 30% or more of their valuable time dealing with conflict, that is immense considering the amount of productivity lost and money wasted during these disputes. Multiply the cost of employee conflict across an organization and the effects are substantive.
During each of these workshops employees and managers will be exposed to the knowledge and skills needed to quickly identify, address, and resolve workplace conflict. Participants will learn to deal with conflict in a positive and proactive way, well before it takes its toll on an organization financially.
Interested in the topic of conflict mediation? Check out our weekly blog to learn more.
Participants Will Learn
- The consequences and real costs of conflict
- The nature of conflict and why it occurs
- The different types of conflict and how to address them
- When to use mediation and when not to
- How set up the mediation process
- How to mediate a conflict between multiple people
- How to form effective resolution agreements